AUT's Health, Counselling and Wellbeing Centre is committed to providing excellent health, counselling, and wellbeing services for AUT students and staff. We welcome your feedback on our services.To provide feedback on our services:
We appreciate that although we strive to provide you with excellent care that at times you may have cause to complain about your care from our centre. We would like to assist you in finding an acceptable resolution of your complaint. We encourage you to speak with the staff member concerned in the first instance. If it is not comfortable for you to do so or the issue is not resolved, you can contact our complaints officer. This is our manager Stella McFarlane, however any member of our staff can receive your complaint.
For information about the complaints process:
For information about health advocates and the Code of Patient Rights:
Visit the Health and Disability Commission website
As your primary health care providers we acknowledge you may need our support to make a complaint about another health provider. Please speak to us if you need our support.