What do I do if...

As you study at AUT, you might find you have questions or need help. Luckily, there are many people and support services to turn to across the University. Have a look through the ‘what do I do if’ items below. Each leads to more information within this section of the site or through to comprehensive information elsewhere. You can also see an A-Z listing of all services and facilities.

I’m not sure I’m doing the right programme

If you’re questioning your programme choice, talk to your Programme Leader or visit one of the following areas for advice.

  • University Career Services
    AUT University Career Services offers resources to help you with your career decisions and job search. You can meet with a trained career consultant to discuss your study and career plans.

I need help with assignments

  • Student Learning
    AUT's Student Learning team provides free academic support to help you excel and achieve better grades. If you are struggling with an assignment, essay or paper we offer a range of resources on essay writing, referencing, time management, exam preparation and how to study effectively. We also hold free workshops throughout the year to help you achieve the best possible grades.

I’m having difficulty with assignment and exam deadlines

  • Counselling services
    AUT offers free face-to-face and online counselling for all AUT students. You can talk to a counsellor about any concerns about your studies, loss and grief, coping with stress, relationships, concerns about sexuality, anger, anxiety or depression, motivation, alcohol or drug issues or if you’re feeling suicidal or at risk of harm.
  • Academic information
    The academic information area offer details about study support, policies and regulations, IT and Library information and how to keep healthy while studying.

I need someone to talk to

  • Chaplains
    AUT’s chaplaincy team can help you with spiritual matters and development, life passages, ceremonies and worship and life crises.
  • Counselling services
    AUT offers free face-to-face and online counselling for all AUT students. You can talk to a counsellor about any concerns about your studies, loss and grief, coping with stress, relationships, concerns about sexuality, anger, anxiety or depression, motivation, alcohol or drug issues or if you’re feeling suicidal or at risk of harm.
  • Students with disabilities
    Information and support services to AUT students with impairments are available to enable their full participation in learning. Visit this area to find out how we can help, and what services are available for specific impairments.
  • Harassment prevention and support
    The Harassment Prevention Programme (HPP) is a confidential service that assists all at AUT University to work and learn in a safe environment. This section of the site tells you what support is available to resolve concerns and issues of harassment and bullying.
  • LGBT support
    AUT is a place where students can be open and proud of their sexual orientation. Find out about the services and resources that AUT offers to gay, lesbian, bisexual and transgender (LGBT) students.
  • International Students
    Visit the Student Hub for information and support services for international students. The team can give you information and advice on immigration matters, visas, insurance, accommodation and all things Kiwi.
  • Māori student support
    Māori Liaison Services - Te Tari Takawaenga offers help, advice and support to Māori students. Visit the Māori student support area of the site for contact details and information about applying, money matters, scholarships and places on campus for Māori.
  • Mental health services
    AUT would like to hear from you if you are at AUT and live with a mental illness, so we can best support your achievement. Visit this section to learn more about the support we offer and to find contact details.
  • Student Mentors
    Student Mentors are experienced students who have been studying at AUT for at least two semesters. They volunteer their time to help new students settle in during their first semester at AUT. Visit this area of the site to learn more about what Student Mentors do, how to get a Student Mentor and how to become a Student Mentor.

I need financial advice

  • Financial advice for students
    If you need advice on how to budget effectively or you need help to make ends meet, visit the Student Hub. They have a team of helpful, friendly and approachable staff who can help you sort out money matters.

I need a doctor

  • Medical and nursing services
    AUT’s Health, Counselling and Wellbeing service is a full general practice (GP) health centre. We have male and female doctors and nurses who provide confidential health advice and treatment. Visit this section to see the services we offer and to find out where we’re located.

I feel like I’m being bullied

  • Harassment prevention and support
    The Harassment Prevention Programme (HPP) is a confidential service that assists all at AUT to work and learn in a safe environment. This section of the site tells you what support is available to resolve concerns and issues of harassment and bullying.

I think I want to drop out

  • University Career Services
    AUT University Career Services offers resources to help you with your career decisions and job search. You can meet with a trained career consultant to discuss your study and career plans.

I want a part-time job

  • University Career Services
    AUT University Career Services offers resources to help you with your career decisions and job search. Visit this area of the site to find out how to create your career future, get the job you want and manage your career.
  • Student Job Search
    Student Job Search is a free employment service that helps students gain work experience and fund their studies. Visit the SJS site to learn more.

I want to meet more people

  • Student Mentors
    Student Mentors are experienced students who have been studying at AUT for at least two semesters. They volunteer their time to help new students settle in during their first semester at AUT. Visit this area of the site to learn more about what Student Mentors do, how to get a Student Mentor and how to become a Student Mentor.
  • Social events, clubs and activities
    At AUT, there are many ways to get involved, be social and improve your time here. Between campus events and the clubs, sports and services supported by AuSM - AUT’s student association - you can quickly fill your time outside of studying.


Last updated: 29-Feb-2016 4.38pm

The information on this page was correct at time of publication. For a comprehensive overview of AUT qualifications, please refer to the Academic Calendar.