IT Information

The ICT Service Desk is the first point of contact for students requiring assistance with computers, network, internet, printers and associated services.

Log a Job

If you are having any issues, you can search our IT knowledge base articles for answers or you can log your request or incident via the web. You can also view your existing jobs via this tool.

Click here to log a job with ICT Service Desk. Please use your network login and password.

For instructions on how to submit a request or an incident notification, please click here

Phone Contact: Student Only

0800 AUT ICT (0800 288 428) - Calls made to this number are free from mobile phones and NZ landlines.

Walk-Up Support

ICT Service Desk staff are available for support at "Tech Central" on all three campuses.

City Campus:  WA4 & WA3
North Campus:  AL125 & AF1
South Campus:  MA2

Support Hours

Monday to Friday: 7am to 10pm
Saturday and Sunday:  9am to 6pm

*Hours may vary during public holidays, inter-semester and summer break.

All the information in this section is also available in the Student ICT Essentials that you can read online or print pdf image Student ICT Essentials. 

IT Service Desk staff also offer free introductory computer workshops at the beginning of each semester, or provide one-on-one training for students who need help with our systems. Please contact the ICT Service Desk to book a time.    

IT Information page


ICT Services - Student Survey Feedback

To make sure our IT services support you in your studies, AUT regularly conducts surveys where you can express your opinion, voice any concerns and suggest improvements. In response to the last ICT survey, we have undertaken a number of initiatives.pdf image Student Survey Action Plan 2014.

Last updated: 19-May-2016 10.57am

The information on this page was correct at time of publication. For a comprehensive overview of AUT qualifications, please refer to the Academic Calendar.